CRM de la Crème: a Social CRM Primer – Think customers: The 1to1 Blog
August 7th, 2011 § Leave a Comment
A really nice short article about social CRM. The combination of Social Media technics and Customer Relationship Management.
http://www.1to1media.com/weblog/2011/08/crm_de_la_creme_a_social_crm_p.html
